We select the materials we work with carefully, and our goods are made to last and be passed down to the next generation.

We stand by our workmanship, so we guarantee each item for the lifetime of the product, protecting against it failing, during it’s intended use. In other words, if we’ve overlooked something, and it’s our fault, we’ll put it right.

Our guarantee covers material and hardware defects caused by manufacture, and is subject to our Fair Use Policy and applies to our belts, bags, and wallets.

All repair claims are subject to our inspection buy our service team, and are required to be supported by proof of purchase to qualify. We aren’t able to offer our limited lifetime guarantee on discontinued items or sample sale items.

If you would like to send us your item for repair evaluation, please contact repairs@barnesandmoore.co.uk

Your statutory rights are not affected by this guarantee.

Fair Use Policy

We like a common sense approach to life, and believe in fair play. When we say lifetime of the product, this refers to failure of our workmanship and the realistic life of the materials used in making it. We use the highest quality materials, but over time, even these will show natural signs of wear and tear, which aren’t classed as defects.

Our products are designed to be practical and functional, and used for the purpose they are intended for, therefore our guarantee doesn’t cover items that in our opinion show evidence of being abused, including water damage, animal damage, mishandling and damage by third parties. All decisions made by us are final and non-negotiable.